Terms & Conditions
Introduction
Thank you for choosing Sparkle & Shine Cleaning LA. Please read these Terms of Service carefully before booking a cleaning appointment through our website, phone, text, email, or any other communication channel.
By requesting, booking, or receiving cleaning services through Sparkle & Shine Cleaning LA, you agree to these Terms.
1. Our Role as a Direct Cleaning Provider
Sparkle & Shine Cleaning LA operates as a direct provider. We deliver services directly through our own employees.
The cleaning services are performed directly by Sparkle & Shine Cleaning LA employees.
Our role may include:
Helping match you with an available cleaner.
Assisting with booking and scheduling.
Processing payments.
Sending appointment reminders.
Helping communicate preferences or special requests.
Assisting with customer service concerns.
SMS Terms & Conditions:
The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following:
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from Sparkle & Shine Cleaning LA, messages may be received related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: “Hello Jon, this is Mike with Sparkle & Shine Cleaning LA, reminding you about your cleaning tomorrow. Your cleaners will be arriving between 9-10am. Let us know if you have any questions. Reply STOP to stop receiving messages. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to [Schedule/confirm appointments, Provide customer support, Communicate with customers before, during, and after jobs].Example:
“Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from Sparkle & Shine Cleaning LA can be done in the following ways:
By submitting online contact form.
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (310) 399-2904.
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary.
Communication
If you have any questions or concerns about your cleaning service, please call or text our office at (310) 359-0928, or email us at support@sparkleshinela.com. We have a dedicated office staff to assist you who will make every reasonable effort to provide you with a highly professional cleaning service.
If you opted in to SMS messaging via our contact form, then you may receive text messages from Sparkle & Shine Cleaning LA sent from (213) 376-1579.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are recurring, and message frequency varies. Contact (Sparkle & Shine Cleaning LA) at (+13106206497) or (support@sparkleshinela.com) for HELP or to STOP receiving messages. Messages may include content about schedule/confirm appointments, provide customer support, communicate with customers before, during, and after jobs, message potential customers who are interested in our services.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to (support@sparkleshinela.com) or (+13106206497). After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. (Company Name) will not sell, rent, or share the collected mobile numbers.
2. Direct Service Delivery & Staffing
All cleaning services booked through Sparkle & Shine Cleaning LA are perfomed directly by our employed, trained, and background-checked cleaning team members .
Sparkle & Shine Cleaning LA maintains full responsability for:
Operational standards, service quality, and cleaning procedures.
Staff scheduling and availability.
Providing professional-grade tools, equipment, and eco-friendly supplies.
Statutory taxes, employer liability workers’ compensation, and comprehensive general liability insurance .
All cleaning personnel delivering services are direct employees of Sparkle & Shine Cleaning LA.
Nothing in these Terms creates an employment relationship between Sparkle & Shine Cleaning LA and the cleaner.
3. Customer Acknowledgment
By booking through Sparkle & Shine Cleaning LA, you understand and agree that:
Sparkle & Shine Cleaning LA is helping refer or coordinate cleaning services.
The independent cleaner is the person or business performing the cleaning.
Sparkle & Shine Cleaning LA is not the cleaner’s employer.
Depending on the facts and circumstances, you may have certain legal responsibilities relating to domestic workers under California law.
4. Booking and Scheduling
You may request a cleaning appointment through our website, phone, text, email, booking form, or another approved method.
Appointment times are subject to cleaner availability. We may help coordinate scheduling, rescheduling, reminders, access details, parking information, cleaning preferences, and other appointment logistics.
5. Estimates, Pricing, and Payment
Any price quoted before the appointment is an estimate unless clearly stated otherwise in writing.
Final pricing may depend on:
Size of the home.
Condition of the home.
Type of cleaning requested.
Number of cleaners.
Time required to complete the job.
Extra services requested.
Parking, access, or special circumstances.
Any changes requested during the appointment.
Sparkle & Shine Cleaning LA collect payment from the customer as a direct provider for services performed by our employees.
Payment processing by Sparkle & Shine Cleaning LA is for convenience and does not make Sparkle & Shine Cleaning LA the cleaner’s employer.
6. Card Authorization and Final Charges
We may place an authorization hold on your card before the appointment.
This hold is not always the final charge. The final charge may be higher or lower depending on the actual cleaning time, final scope of work, approved add-ons, cancellation fees, parking fees, or other applicable charges.
By booking, you authorize Sparkle & Shine Cleaning LA to charge your payment method for all amounts due.
7. Cancellations, Rescheduling, and Lockouts
We understand that plans change. However, late cancellations and lockouts create lost time and income for cleaners.
A cancellation or lockout fee may apply if:
You cancel after the cancellation window.
The cleaner arrives and cannot access the property.
You are not available when access is required.
The appointment cannot proceed because of incorrect address, access, or parking details.
Your payment method is declined and the issue is not resolved before the appointment.
The job is materially different from what was described at booking.
Cancellation fees may compensate our employees and/or Sparkle & Shine Cleaning LA for lost time, travel, and administrative costs.
8. Your Responsibilities Before the Cleaning
To help the appointment go smoothly, customers are responsible for:
Providing accurate booking details.
Giving safe and lawful access to the property.
Securing valuables, jewelry, cash, medications, firearms, fragile items, and sensitive documents.
Disclosing pets, aggressive animals, pests, mold, biohazards, human or animal waste, or unsafe conditions.
Providing parking instructions.
Letting us know about delicate surfaces, specialty materials, or items requiring special care.
Being available by phone or text during the appointment if questions come up.
Cleaners may decline or stop work if the home is unsafe, unsanitary beyond the booked scope, materially different from the description, or otherwise not appropriate for the requested service.
9. Cleaning Scope
The scope of work depends on the service booked and what the cleaner accepts.
Common services may include:
Standard cleaning.
Deep cleaning.
Move-in / move-out cleaning.
Post-construction cleaning.
Apartment cleaning.
House cleaning.
Add-on services approved in advance.
Certain services may require special approval, extra time, special equipment, or a separate booking with our direct provider team.
10. Quality Concerns and Re-Clean Requests
We want customers to have a great experience. If you are unhappy with the service, please contact us within [24 / 48 hours] after the appointment.
Depending on the situation, we may help coordinate:
Communication with the cleaner.
A return visit or re-clean.
A partial credit.
A partial refund.
Review of photos or documentation.
Another reasonable resolution.
Because the cleaner is an independent service provider, Sparkle & Shine Cleaning LA’s involvement in customer service does not mean we control how the cleaner performs the work.
To help us evaluate a concern, we may ask for photos, videos, details about the issue, and access for a return visit if appropriate.
11. Damage, Breakage, or Missing Items
Any claim involving damage, breakage, missing items, or injury must be reported as soon as possible and no later than [24 / 48 / 72 hours] after the appointment.
You may be asked to provide:
Photos or videos.
Receipts or proof of value.
Repair or replacement estimates.
A description of what happened.
Access to inspect the issue.
Sparkle & Shine Cleaning LA may help facilitate communication, documentation, insurance review, or resolution. This assistance does not mean Sparkle & Shine Cleaning LA accepts liability.
Sparkle & Shine Cleaning LA is not responsible for:
Pre-existing damage.
Normal wear and tear.
Loose, unstable, or improperly installed items.
Fragile items not disclosed in advance.
Items that were not secured before the cleaning.
Damage caused by unsafe or defective property conditions.
Claims reported after the claim window.
12. Supplies and Equipment
Unless otherwise agreed, the independent cleaner may use their own supplies and equipment or approved supplies arranged for the appointment.
If you require specific products, fragrance-free products, eco-friendly products, or products for specialty surfaces, you must tell us before the appointment.
The customer is responsible for disclosing surfaces that require special care, including but not limited to marble, natural stone, hardwood, brass, antique finishes, delicate tile, specialty appliances, or custom furniture.
13. Pets
Please let us know if pets will be present.
Customers are responsible for securing pets before and during the appointment. Cleaners may refuse or stop service if a pet appears aggressive, unsafe, or interferes with the cleaning.
14. Parking and Access
Customers are responsible for providing reasonable access to the property.
If paid parking is required, the customer may be responsible for parking charges. If parking or access delays the start of the appointment, additional charges may apply.
15. Safety and Right to Refuse Service
Cleaners may refuse or stop service if they encounter unsafe, inappropriate, or hazardous conditions, including:
Aggressive pets.
Harassment or threatening behavior.
Biohazards.
Human or animal waste beyond normal cleaning.
Mold or pest infestations.
Unsafe ladders or heights.
Exposed needles, weapons, or dangerous items.
Unsafe electrical, structural, or environmental conditions.
Requests outside the agreed scope.
If a job cannot be completed because of unsafe or undisclosed conditions, cancellation or partial service charges may still apply.
17. Non-Circumvention
Sparkle & Shine Cleaning LA invests time and resources into hiring and training its employees.
Customers agree not to solicit or hire any employees of Sparkle & Shine Cleaning LA outside of official company bookings.
This section is not intended to protect company resources and maintain our direct provider service model.
18. Privacy
Customers and cleaners may receive personal information such as names, phone numbers, addresses, access instructions, and appointment details.
This information may only be used for the appointment and related communication. It may not be shared, sold, misused, or used for unauthorized solicitation.
19. Limitations of Liability
To the maximum extent allowed by law, Sparkle & Shine Cleaning LA is not responsible for indirect, incidental, special, consequential, punitive, or exemplary damages.
If Sparkle & Shine Cleaning LA is found responsible for any claim, its liability is limited to the amount paid to Sparkle & Shine Cleaning LA for the specific appointment giving rise to the claim, unless prohibited by law.
Nothing in these Terms limits liability where the law does not allow such limitation.
